Privacy Policy

The Literate Letter® is committed to protecting the privacy of your personal information. This privacy statement applies to the network of The Literate Letter® web sites and services that display The Literate Letter® logo or trademark, or are located in the literateletter.com domain. It does not apply to other online or offline The Literate Letter® sites, products or services. By using The Literate Letter®, you consent to the data practices described in this statement.

Collection of your Personal Information

The Literate Letter® explicitly asks when it needs information that personally identifies you ("personal information"). We will collect such information when, for example, you request information about The Literate Letter® services, you respond to a survey on The Literate Letter® site, or you subscribe to a The Literate Letter® service. Personal information we collect can include your e-mail address, name, address, telephone number, and credit card number, as applicable. The Literate Letter® also may ask for demographic information.

The Literate Letter® also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by The Literate Letter® for the operation of its sites and services, to maintain quality of the services, and to provide general statistics regarding use of The Literate Letter® sites and services.

The Literate Letter® will not use your customer information for the purpose of sending unsolicited commercial e-mail.

Use of your Personal Information

The Literate Letter® and our service partners use your personal information to operate the The Literate Letter® sites and to provide The Literate Letter® services you have requested. The information is also used to communicate with you regarding your The Literate Letter® account by sending out periodic communications that are considered as essential to the operation of the service.

We use your e-mail address to respond to incoming service and support requests from you, to collect customer feedback, customer satisfaction surveys, and other service informational mailings.

We ask for your postal address because some of our services require a mailing address so that we can completely perform the service. We may also use this information for credit checks or credit card validation.

The Literate Letter® may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Literate Letter® or the site; (b) protect and defend the rights or property of The Literate Letter®; the site or the users of The Literate Letter®; or (c) act under exigent circumstances to protect the personal safety of The Literate Letter employees, users of The Literate Letter® products or services, or members of the public.

Personal information collected by The Literate Letter® may be stored and processed in the United States or any other country in which The Literate Letter® or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. The Literate Letter® abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Sharing your Personal Information with Other Companies

Except as otherwise described in this statement, The Literate Letter® will only share your personal information with other companies with your consent. For example, when subscribing to a service which involves a third party to facilitate the service, your personal information will be shared.

We occasionally hire other companies to provide limited services on our behalf, such as packaging and delivering purchases and other mailings, providing customer service, performing statistical analysis of our services, or providing other essential elements of the site. We will only provide those companies the personal information they need to deliver the product or service. They are required to maintain the confidentiality of that information and are prohibited from using that information for any other purpose.

Control of your Personal Information

As part of your participation in any of The Literate Letter® services, The Literate Letter® allows you to elect to receive certain information and e-mail from The Literate Letter® and its service partners. There are two types of information sent to The Literate Letter®, customers: 1) account specific information; and, 2) customer feedback information.

Account specific communications include information that is essential for The Literate Letter® services to operate properly. This includes any communications describing any changes or updates to a particular service or billing schedule. Because account specific communications are essential to providing the customer with the most current information on The Literate Letter® services these types of communications will be sent to all The Literate Letter® customers when appropriate. These types of communications are considered an essential part of the service for which you have requested and you will not be able to unsubscribe from such mailings.

Access to your Personal Information

You may update, edit or delete the personal information you have shared with The Literate Letter®, by sending an email to privacy@literateletter.com requesting such updates or deletions.

Security of your Personal Information

The Literate Letter® is committed to protecting the security of your personal information. We use a variety of security procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access, that are located in controlled facilities.

Use of Cookies

To make it easy and convenient for you to login to our services, The Literate Letter®'s site requires you to enable cookies to utilize our services. Because we use cookies, you can bookmark a page and access your account without logging in.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Literate Letter® web site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you will not be able to fully experience the interactive features of The Literate Letter® web site or other web sites you visit.

Links to The Literate Letter® Partners and Other Sites

The Literate Letter® sites contain links to other web sites. You should carefully examine the privacy statements of sites linking to or from The Literate Letter® before providing any personal information to those sites. Personal information that you choose to provide to other web sites will be subject to the privacy policies of that specific web site. The Literate Letter® is not responsible for the privacy statements or other content on web sites outside of The Literate Letter® family of web sites.

Enforcement of This Privacy Statement

If you have questions regarding this statement, contact The Literate Letter® using the contact information at the bottom of this statement.

Changes to this Statement

The Literate Letter® will occasionally update this privacy statement to reflect company and customer feedback. When The Literate Letter® posts changes to this statement, we will also revise the "last updated" date at the top of the statement.

Contact Information

The Literate Letter® welcomes your comments regarding this privacy statement. If you believe that The Literate Letter® has not adhered to this statement, please contact us by e-mail or postal mail, and we will use commercially reasonable efforts to promptly determine and remedy the problem. Please send e-mail to julie@literateletter.com.